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Accommodation Service

Studying at Cambridge


Terms and conditions

Accommodation service equality & diversity statement

‘The University of Cambridge is committed in its pursuit of academic excellence to equality of opportunity and to a pro-active and inclusive approach to equality, which supports and encourages all under-represented groups, promotes an inclusive culture, and values diversity.’ Statutes and Ordinances

The Accommodation Service is committed to ensuring that all stakeholders, whether landlords, prospective tenants and other service users, are treated fairly, equitably and with respect.

The Accommodation Service will not discriminate unlawfully because of Age, Disability, Gender Reassignment, Marriage & Civil Partnership, Pregnancy and Maternity, Race, Religion or Belief, Sex or Sexual Orientation.

Acceptance of properties for advertising on our website is at the discretion of the Accommodation Service. We will not feature advertisements which include offensive or discriminatory language (in relation to any the legally protected groups).

More information on the University’s work in relation to equality and diversity can be found on the E&D Section webpages.

Conditions of use

Whilst the Accommodation Service makes every effort to ensure that registered clients are members of the University they cannot be held responsible for the authenticity of every contact you may receive via this service.

The Accommodation Service acts as an introductory service only; we accept no responsibility for any aspect of a subsequent tenancy agreement.

All Landlords must ensure that they keep The Accommodation Service informed of changes in tenancy. We must ensure that advertisements are up to date.

Acceptance of properties for advertising on our website is at the discretion of the Accommodation Service.

We expect any recommendations made by the Accommodation Service, including a request to become accredited under Cambridge City Council's Landlord Accreditation Scheme, will be acted upon if your property is to be advertised on our website.

If you plan to have an agency manage your property the Accommodation Service can permit this on the understanding that no administration fees (i.e. for credit checks, inventory checks etc.) are made to tenants.

The Accommodation Service will levy the following administration fees: 

  • £45 where a whole self-contained property is listed under a single tenancy, including holiday lets
  • £20 per room for room-only tenancies, or lodger rooms

Landlords must comply with legislation regarding  Tenancy Protection Regulations (Tenancy Deposit Scheme), Portable Appliance testing, and the Energy Performance Certificate. Landlords must also ensure that they have a gas safety certificate, you must make sure that pipe work, appliances and flues provided for tenants are maintained in a safe condition. You need to have a gas safety check every year. A Gas Safe registered engineer must carry out the safety check in your properties. You must give your tenants a copy of the gas safety record within 28 days of it being carried out or before they move in. You are also obliged to show your tenants how they can turn off the gas supply in the event of a gas leak. Visit the HSE website for more information about landlords' responsibility for gas safety.

The Accommodation Service reserves the right to suspend an individual's account where deemed necessary. Accounts that are subject to complaint are automatically suspended while the complaint is investigated.

Accommodation Service members of staff have the right to work in a safe environment. All service users are expected to treat members of staff and other service users with respect, refraining from abusive or intimidating behaviour, unlawful discrimination or harassment.